Frequently asked questions

The Hameau des Lacs

Is Le Hameau des Lacs open all year?

We are open from the 2nd Saturday in June to the 2nd Saturday in September.

Is there a swimming pool on the campsite?

The campsite has direct access to the Villefranche de Panat lake and an unheated swimming pool.

Can barbecues be used?

Gas or electric barbecues are permitted on the rental pitches. However, for the ultimate in barbecuing, the Hameau des Lacs has a communal charcoal barbecue available to its customers, who are responsible for bringing their own charcoal.

What should I do if I arrive late? 

In high season, reception is open every Saturday from 8.30am to 9pm. However, for logistical reasons, we ask you to arrive between 5pm and 7pm.
Outside these times, please call reception on +33(0)5.65.67.41.82, who will welcome you and show you to your accommodation.

Do you accept unaccompanied minors?

No, minors must be accompanied by a responsible adult.

Do you accept groups?

Groups, camps, summer camps and youth clubs are welcome at the Hameau des Lacs. However, at the height of the season, you will be asked to comply scrupulously with the house rules.

How far away is the village? 

Le Hameau des Lacs is 1km from the centre of Villefranche de Panat.

Can I bring my dog?

Pets are allowed in the Hameau des Lacs throughout the season, provided their vaccination records are up to date.
Dogs must be kept on a lead.

Category 1 and 2 dogs are not permitted on the campsite.

Is there WIFI at the Hameau des Lacs?

Almost the entire Hameau des Lacs is covered by WIFI. You have free access to high-speed WIFI.
However, you are responsible for its use.

Is the campsite accessible to PRMs?

At Hameau des Lacs, we have an Azur chalet accessible to people with reduced mobility.
If you are arriving in a caravan, camper van or tent, our sanitary facilities have a shower and toilet equipped for people with reduced mobility.
Access to the bar, swimming pool and beach is also possible for everyone, but we do not have lifts.
On the other hand, some paths are steep, in particular the access to the swimming pool, the sanitary building and the access to the lake.

Can we welcome visitors?

Visitors are welcome free of charge at the Hameau des Lacs. However, please inform reception if you are planning to visit.

Are bicycles available for hire? 

Le Hameau des Lacs does not hire out two-wheelers. But you can find this service nearby, at Plage du Mayrac.

You'll also find kayaks, paddles and pedalos for hire, as well as the beach snack bar.

The chalets

Do all cottages overlook the lake?

Some chalets have uninterrupted views of the lake, while others have partial views.

Are the chalets air-conditioned? 

Our chalets are not currently air-conditioned. At Hameau des Lacs, because of the altitude and proximity of the lake, it is not yet necessary to install air conditioning.

Are sheets, pillows and blankets included? 

In the chalets, you will find disposable blankets, pillows and undersheets. Sheets and towels are not provided.


Sheets and towels can be hired if required.

What is the capacity of your chalets? 

Chalet Azur sleeps up to 5 people (2 adults + 3 children or 4 adults).

Can we pitch a tent near the chalets? 

It is not permitted to pitch a tent in the vicinity of the rental property.

Where can I park my car when I rent accommodation? 

Vehicles are not permitted on the Hameau des Lacs. There is a car park at the entrance to the campsite for vehicles and trailers.

Is it possible to rent for just one night? 

The minimum stay is 2 nights at the Hameau des Lacs.

Do you have to clean up when you leave? 

The chalet and its surroundings must be left in a perfectly clean condition. Failure to do so will result in the cost of cleaning being deducted from your deposit. However, if you wish, we can offer you a cleaning package.

What time should we arrive and leave the accommodation? 

On arrival, the keys are handed over at 5pm. On departure, you must return the keys before 10am.

Where can I collect the keys if I arrive late? 

After 9pm (when reception closes), please call +33(0)5.65.67.41.82 to collect your keys. You can complete the formalities the next day at the campsite reception.

Where can I find the general rental conditions? 

Find our general rental conditions here

Locations

How big are your camping pitches? 

Whether you arrive at the campsite in a camper van, caravan or tent, we offer pitches of around 80 m².

Only one pitch can accommodate motorhomes, caravans or vans. Please specify this when you make your reservation.

Are all pitches shaded? 

All pitches at Hameau des Lacs benefit from natural shade (trees along the pitches). However, at certain times of the day, your pitch may be in the sun.

How strong are the sockets for electricity? 

Our sockets are French, rated for 16 amps (3520 W). Don't worry if you don't have an adaptor: they are available from reception at Le Hameau des Lacs. A €20 deposit is required.

Are there any areas reserved for motorhomes/caravans? 

Yes, because some locations are only accessible on foot.

Can I hire a fridge? 

No, because we don't have this equipment.

Can I park my car on site? 

Vehicles are not permitted on the Hameau des Lacs. There is a car park at the entrance to the campsite for vehicles and trailers.

Can we place a small extra tent next to our caravan? 

Yes, the location allows it, and at no extra cost!

What time do we have to vacate the site? 

Places must be vacated by 10am.

The shops

What shops are there in the Hameau des Lacs? 

There are no shops at Le Hameau des Lacs. But we do have a bar and a terrace with a breathtaking view of the swimming pool and the lake.

In high season, however, you can take advantage of a bread and pastries delivery service, available at your pitch between 7.30am and 8.00am every day.

Is the bar open all season? 

The bar and terrace are open all season at the same time as reception. You can enjoy ice creams and other hot or refreshing drinks.

NB: The bar is open to everyone. You don't have to be a guest of the Hameau des Lacs to enjoy a view of the lake from the terrace.

Activities

What sports facilities do you have? 

Le Hameau des Lacs offers a range of sports facilities to keep young and old happy throughout their stay.
The campsite has a boules pitch, a table tennis table, a volleyball or badminton court and a playground for the little ones.

Are the events free? 

All our events are free of charge. Events (meals, donkey rides, etc.) organised by external service providers are subject to a charge.

At what age can children take part in children's or teenagers' activities? 

We offer 2 age groups so that all young people can take part in activities to suit their tastes.

Children and teenagers are welcome from the age of 5 up to 17.

What time do the evening events finish? 

Night-time entertainment generally finishes at around 11.30pm.

Where can I find the event schedule?

The entertainment schedule is available on our Facebook page at the start of the season. It is also displayed at the reception desk next to the bar.

Are there any events only in the summer? 

Yes, we offer a range of activities during the high season.

Is there a welcome drink?

A welcome drink to introduce the activity leaders and the activities is organised every Saturday from 7.00 pm, in high season.

It takes place in the entertainment area next to the communal barbecue (weather permitting), otherwise at the campsite reception.