General Terms and Conditions of Rental

Each stay is subject to a digital validation document that serves as a rental contract. We may, if necessary, send a paper contract.
This contract is reserved for the exclusive use of seasonal chalet rentals. The tenant may not in any case claim the right to remain in the premises at the end of the rental period. The rental may not in any case benefit a third party, unless prior agreement from Le Hameau des Lacs or its representative.

Rental Conditions

The reservation becomes effective when the tenant has paid a 30% deposit of the stay price to Le Hameau des Lacs or its representative and has validated their stay by email (or mail).
The balance of the rental must be paid one month before the start of the stay, otherwise the contract will be cancelled. In the case of a last-minute booking, the full amount of the stay is due at the time of booking.
If the tenant is late, they must notify Le Hameau des Lacs or its representative. In the event of a shortened stay, the rental price remains due to Le Hameau des Lacs. No refund will be made.
The tenant must ensure the peaceful nature of the rental and use it in accordance with the destination of the premises.
All chalets are designed and insured to accommodate a maximum of 5 people. No exceptions will be made.

Arrivals, Inventory, Deposit, and Departures

Arrivals take place on Saturdays from 5:00 PM for chalets and from 1:00 PM for camping pitches. After registration and deposit of a guarantee (see current year's tariff), the inventory is carried out by the tenant and returned after approval to the reception office. It serves as the sole reference in the event of a dispute over the state of the premises.
Late arrivals (after 7:00 PM) are only accepted if Le Hameau des Lacs or its representative has been notified.
The cleaning of the pitch and its surroundings is the responsibility of the tenant during the rental period and before their departure. The pitch must be returned in perfect order and cleanliness.
On the day of departure, either on Saturday before 10:00 AM, the deposit guarantee is refunded to the tenant after the inventory, deducting any potential losses, damage, or the cost of restoring the premises to their original state. In the event of an early departure preventing the inventory, the deposit guarantee is destroyed by Le Hameau des Lacs or its representative.
Outside of season, the tenant can arrive or depart on the day specified in the contract, provided they have notified Le Hameau des Lacs or its representative and obtained their agreement.

Insurance and Animals

The tenant is responsible for any damage caused by their actions. They are invited to check that they are properly covered by a "vacation" insurance contract for these risks.
Any tenant accompanied by an animal must have obtained the agreement of Le Hameau des Lacs or its representative. During their stay, they must present the animal's vaccination card. In addition, they must keep their animal on a leash and take it for walks outside the village. The cleanliness of the chalet and its surroundings will be checked at the end of the stay.

Right to Image

You authorize Le Hameau des Lacs to use, without compensation, the photos of you and your children taken during your stay on any public advertising material.

Payment of Charges

At the beginning of the stay, the tenant must pay for the options chosen.
They must also pay, as they go, the cost of the services they have requested (laundry, bread, newspaper, etc. ). A tourist tax (see current tariff) per night and per person over 18 years old will be paid at the end of the stay.

Cancellation Conditions

• More than 30 days before the arrival date: €30 cancellation fee + reservation fee
• Between 30 days and 15 days before arrival: 25% of the stay cost + reservation fee
• Between 14 days and 3 days before the start of the stay: 75% of the stay cost + reservation fee
• Less than 3 days before arrival: 100% of the stay cost

The reservation fee is not refundable.
Le Hameau des Lacs or its representative is not responsible for the transportation of its tenants. It will not be held responsible for the tenant's inability to reach the vacation destination, regardless of the reason, even in the event of force majeure. It will not proceed to any refund.

Cancellation Insurance

Le Hameau des Lacs offers the option to subscribe to a Cancellation and Interruption Insurance at the rate of 4% of the stay. Our external partner MEETCH undertakes to reimburse all or part of your stay, including in the event of a proven case of Covid19 or Covid19 contact case. The general conditions of insurance are available on the Le Hameau des Lacs website.

Disputes

Any disputes arising from the operations of sale concluded in accordance with these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences, and consequences, and which could not be resolved between Le Hameau des Lacs and the tenant, will be submitted to the courts of Rodez (Aveyron), the place where the service was provided.

The tenant is informed that they may, in any case, resort to a conventional mediation procedure or any other alternative dispute resolution method.

They may, in particular, have recourse free of charge to the Consumer Mediator following:

CM2C - 14 rue Saint-Jean - 75017 PARIS - https: //www. cm2c. net